Privacy Policy

1. Scope of Policy

This Privacy Policy applies to information we collect:

• On our website, [www.virtual-universe.co] (the “Site”).
• Through our mobile applications (if any).
• Via email, text, and other electronic messages between you and Virtual Universe.
• When you create an account, place bets, or participate in any games or promotions offered through our Services.

• Any third party (including our affiliates and partners), including through any application or content (including advertising) that may link to or be accessible from our Services.

2. Information We Collect About You

We collect various types of information from and about users of our Services, including:

1. Personal Information:
• Identity Data such as your full name, date of birth, and government-issued ID details (where required by law for age and identity verification).
• Contact Data such as postal address, email address, and phone number.
• Financial Data such as payment method details (e.g., credit/debit card, e-wallet, or bank account information) to facilitate deposits and withdrawals.
• Account Data such as your username, password, and gaming history (bets, wins/losses, game preferences).
2. Usage Information:
• Technical Data including your IP address, browser type, device identifiers, operating system, and usage patterns (e.g., the pages you visit, time spent on the Site).
• Location Data (if you enable location services or if required by jurisdictional regulations).
3. Communications Data:
• Information you provide when contacting customer support or otherwise corresponding with us via email, chat, or phone.

3. How We Collect Information

We collect information:

• Directly from you when you register for an account, make a deposit or withdrawal, place bets, or communicate with us.
• Automatically as you navigate through our Site or use our Services (e.g., via cookies, web beacons, or other tracking technologies).
• From third parties, such as payment processors, credit reference agencies, or identity verification services.

4. How We Use Your Information

We use the information we collect for purposes including:

1. Account Creation & Management:
To register you as a new customer, verify your identity and age, process transactions, and maintain your account.
2. Service Delivery & Personalization:
To provide our gaming services, personalize your user experience, recommend games, and facilitate customer support.
3. Legal Compliance & Regulatory Requirements:
To comply with applicable gambling regulations, anti-money laundering laws, and know-your-customer (KYC) obligations.
4. Marketing & Promotions:
To send you promotional materials, newsletters, and special offers that may interest you. You can opt out of marketing communications at any time.
5. Analytics & Improvements:
To analyze how users interact with our Services, enhance user experience, and develop new features or services.
6. Security & Fraud Prevention:
To protect our Services and users from unauthorized activity, monitor suspicious transactions, and enforce our Terms and Conditions.

5. Disclosure of Your Information

We may disclose your personal information:

• To our subsidiaries and affiliates for the purposes described in this policy.
• To service providers and partners who perform functions on our behalf (e.g., payment processing, analytics, marketing). These third parties are contractually obligated to keep personal information confidential and use it only for the purposes we specify.
• To comply with legal obligations (e.g., responding to court orders, subpoenas, or regulatory requirements).
• To protect our rights and safety or the rights and safety of our customers or others (e.g., for fraud protection).
• In connection with a business transaction, such as a merger, sale of assets, or acquisition. In such cases, personal information may be transferred as part of the transaction.

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Recognize you when you return to our Site.
• Store your preferences and settings.
• Understand and analyze usage patterns.
• Deliver relevant content and advertising.

7. Data Security

We implement a variety of security measures to protect your personal information:

• Encryption (e.g., SSL/TLS) to safeguard data during transmission.
• Access Controls limiting who can access your information.
• Regular Monitoring of our systems for potential vulnerabilities and attacks.

8. Data Retention

We retain personal information:

• As long as your account is active or as needed to provide you with the Services.
• As required to comply with legal or regulatory obligations (e.g., mandatory record-keeping periods for gambling transactions).
• For a reasonable period thereafter to resolve disputes, enforce our agreements, or pursue legitimate business interests.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of the personal information we hold about you.
• Correct or update inaccurate or incomplete data.
• Delete your personal information, subject to certain exceptions.
• Object to or restrict certain processing.
• Opt out of marketing communications at any time.

10. Children’s Privacy

Our Services are not intended for individuals under the legal gambling age of 21 years old. We do not knowingly collect personal information from anyone under that age. If you believe we might have any information from or about a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes are made will signify your acceptance of the updated policy.